Frequently asked questions

 

​How do I return my item/s?

Please refers to Returns & Exchange Policy.

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What is the status of my order?

Click here to track your order, or email us with your order number and we'll track it for you.

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​​What if I received an incorrect item?

If you have received an item you did not order, please email us at contact.nakedart@gmail.com so that we can resolve this for you.

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What if I received Damaged or Faulty Items?

We check every dress before sending it out to you. In the rare case we miss a fault, we’ll gladly replace it.
Please email us at contact@nakedart.com.au with photos of the fault within 48 hours of delivery and we’ll sort it for you.

Please note: We are unable to refund items once they have been washed or worn. General wear and natural fading may occur over time and are not the responsibility of Naked Art Pty Ltd.

 

Waiting on a faulty replacement?
We don’t reserve replacement stock while your faulty item is being returned. To guarantee your size doesn’t sell out, we recommend placing a new order. We’ll refund you once we receive the faulty item.

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​​When Will I Receive My Refund? 

Our customer service team process returns daily as they arrive. However, due to transit delays and bank processing times, the speed of your refund may be affected. You should receive your refund within four weeks. (Many customers will receive their refund faster). Once we have processed your refund, you will be notified via email.

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When Will I Receive My Refund?

We process returns daily as they arrive at our warehouse.Once approved, your refund will be issued to your original payment method. Please allow 3–10 business days for it to appear in your account, depending on your bank.Due to postage delays, most refunds are completed within 2 weeks of us receiving your return.You’ll get an email confirmation as soon as we’ve processed it.

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Parcels Lost in Transit

You can track your order anytime using the link in your shipping confirmation email.

If your tracking hasn’t updated for 5+ business days or shows as “Delivered” but you haven’t received it, email our team at contact.nakedart@gmail.com with your order number.We’ll lodge an enquiry with the courier and help track it down or organise a replacement/reship for you.

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In-Store Exchanges

Exchanges may be available in store for full priced items ONLY, depending on stock availability. To avoid disappointment, please call the store prior to visiting to ensure your style and size are available.

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Still need help? We’re here for you. Email us at contact.nakedart@gmail.com